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Policy

His Royal Glamour Apartments Policy Document

His Royal Glamour Apartments Policy Document

1. Introduction

Welcome to His Royal Glamour Apartments. Our aim is to provide a comfortable and enjoyable stay for all our guests. To ensure a safe and pleasant experience, we have established the following policies. By booking and staying at His Royal Glamour Apartments, guests agree to adhere to these policies.

2. Booking and Reservation Policy

  • Booking Confirmation: A booking is considered confirmed only when payment is received in full. Guests will receive a confirmation email or message detailing the booking details, including the check-in and check-out dates.
  • Payment Methods: We accept various forms of payment, including credit/debit cards, bank transfers, and electronic payment platforms. All payments must be made in the local currency unless otherwise agreed upon.
  • Check-in and Check-out Times: Check-in is from 2:00 PM, and check-out is by 12:00 PM. Early check-ins and late check-outs are subject to availability and may incur additional charges.
  • Identification: Guests are required to present valid identification upon check-in. Accepted forms of ID include a passport, driver’s license, or national ID card.

3. Cancellation and Refund Policy

  • Cancellation by Guest: Guests may cancel their reservation up to 24 hours before the check-in date to receive a full refund, minus any applicable platform fees and management charges.
  • Cancellation by Management: In rare cases where management must cancel a booking, a full refund will be provided, and assistance will be offered to find alternative accommodation.
  • No-Show Policy: If a guest fails to arrive without prior notice or cancellation according to the terms, the booking will be considered canceled, and no refund will be issued.
  • Refund Process: Refunds will be processed through the guest's payment method within 7 business days of cancellation or as otherwise specified.

4. Security Deposit Policy

  • Deposit Requirement: A refundable security deposit is required at the time of check-in to cover any potential damages or losses. The amount of the deposit will be specified in the booking confirmation.
  • Return of Deposit: The security deposit will be refunded within 7 days of check-out, provided no damages or losses are reported, and all terms and conditions are met.
  • Deductions: Any damages, losses, or excessive cleaning required beyond normal wear and tear will be deducted from the security deposit. Guests will be notified of any deductions.

5. Occupancy and Use Policy

  • Guest Limit: Each apartment has a maximum occupancy limit as specified during booking. Additional guests are not allowed without prior approval from management, and additional charges may apply.
  • Noise and Conduct: Guests are expected to behave respectfully and not disturb other guests or residents. Excessive noise, parties, and disruptive behavior are not permitted and may result in termination of stay without refund.
  • Smoking and Alcohol: Smoking is strictly prohibited inside the apartments. A designated smoking area is provided. Alcohol consumption is allowed in moderation, provided it does not disturb other guests.
  • Pets: Pets are not allowed in the apartments unless explicitly agreed upon during booking. A cleaning fee and deposit may apply for pet stays.

6. Maintenance and Repair Policy

  • Guest Responsibilities: Guests are responsible for maintaining the apartment in a clean and tidy condition during their stay. Any maintenance issues or damages should be reported to management immediately.
  • Management Access: Management reserves the right to access the apartment for necessary repairs, maintenance, or inspections with prior notice to the guest, except in emergencies.

7. Safety and Security Policy

  • Personal Belongings: Guests are responsible for securing their belongings. His Royal Glamour Apartments is not liable for the loss or damage of personal property.
  • Emergency Procedures: In case of an emergency, guests should immediately contact management and follow the safety instructions provided in the apartment. Fire exits and safety equipment locations are clearly marked.

8. Termination of Stay

  • Breach of Policies: Management reserves the right to terminate a guest’s stay without notice if any of the policies are violated, especially if the safety or enjoyment of other guests is compromised.
  • No Refunds: No refunds will be provided for early termination of stay due to a breach of policies.

9. Privacy Policy

  • Guest Information: His Royal Glamour Apartments is committed to protecting the privacy and confidentiality of guest information. Personal data collected during the booking process is used solely for managing reservations and providing services.
  • Data Protection: Guest information is stored securely and is not shared with third parties without the guest's consent, except as required by law.

10. Changes to Policies

  • Policy Modifications: His Royal Glamour Apartments reserves the right to modify these policies at any time. Guests will be notified of any significant changes via email or upon check-in.

11. Governing Law

These policies are governed by and construed in accordance with the laws of the jurisdiction where His Royal Glamour Apartments is located. Any disputes arising from these policies will be resolved under the jurisdiction of the local courts.

12. Contact Information

For any questions or concerns regarding these policies, please contact our management team at:

By booking and staying at His Royal Glamour Apartments, guests acknowledge that they have read, understood, and agree to comply with these policies.