Terms and Conditions for His Royal Glamour Apartments

Welcome to His Royal Glamour Apartments website terms and conditions, return and refund policy. These terms and conditions govern your use of our online services, including reservations, payments, and all transactions made through our website. By accessing or using our services, you agree to comply with and be bound by these terms and conditions. Please read them carefully before making a reservation.

1. Definitions

Guest: Any individual who makes a reservation or stays at His Royal Glamour Apartments.
Apartment: Any unit within His Royal Glamour Apartments available for short-term rental.
Management: The team responsible for the operation and maintenance of His Royal Glamour Apartments.
Website: The official online platform of His Royal Glamour Apartments, used for booking and payment services.
Wallet: A digital account within the His Royal Glamour Apartments system where guests can store funds for future use or refunds.

2. Reservations

Booking: Reservations must be made through our website. A booking is confirmed only after full payment is processed through our integrated payment gateway.
Check-In and Check-Out: Check-in and check-out times are determined by the guest at the time of booking. The system displays available check-in dates and times, and guests may choose any available option.
Discounts: Discounts are available for bookings exceeding 5 days. These discounts are not automatically applied and must be discussed directly with management. The discount process is manual and will be arranged off the system.
Room Prices: His Royal Glamour Apartments adopts dynamic pricing and the price of our rooms fluctuates based on demand. Room prices are per room, per night, and inclusive of VAT at the applicable rate at the time of your reservation. Meals cooking is permitted in the flat but must be cleaned prior to departure.
Advance and Standard Rates: These are more restricted rates that may be offered at selected apartments subject to availability. Payment in full is required at the time of booking. Please see section 10 Cancellation for full rate restrictions.

Occupancy

The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults (18 years and over) and two children (under the age of 16 years). Children aged 16 or 17 years will be permitted to stay in separate room(s) under the responsibility of the parent or guardian, who must also stay in the apartment at all times.
Those under 18 years old are not permitted to stay unless a parent or guardian is also staying in the Apartments.

Our Right to Cancel

Your breach:

We may cancel your reservation at any time with immediate effect by giving you written notice (including email) if you do not pay when required, breach the contract, or have previously breached the contract in any way.
Events outside our control: We may cancel your reservation if an event outside our control occurs, such as industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, power or water failure, or emergency evacuation.

3. Payment Terms

Payment Methods: All payments must be made through our website using the integrated payment gateway. We accept payments via bank cards and bank transfers.
Security Deposit/Caution Fee: A Security Deposit/Caution Fee of NGN 50,000 is required at the time of check-in. This deposit will be processed through the Apartment Management and refunded within 0 to 7 days after check-out, provided no damages or breaches of terms have occurred.
Payment Gateway Disclaimer: Payments are processed by a third-party provider, and His Royal Glamour Apartments is not responsible for any issues arising from the payment gateway.

Check-in Online

Check-in online is available. If you wish to check in online, you will need to make full payment online prior to arrival.
Bookings made on behalf of a guest can be checked in by either the original booker or the named lead guest, providing payment has been made in full.

Expectations of Guests

Guests must not engage in threatening or abusive behavior, smoke inside, engage in unlawful activity, cause health and safety hazards, bring pets (except assistance dogs), or use hazardous materials.
Guests are expected to behave respectfully and not cause disturbances to other guests or residents.

4. Return Policy

Security deposits will be returned via the guest's wallet system or bank account within 0 to 7 days of check-out, provided the apartment is left in good condition with no damages or losses.

5. Refund Policy

Booking Cancellation by Guest: Less than 1 hour after booking: Full refund, minus platform charges and management fees.
Cancellation by Management: A full refund will be provided, and assistance in finding alternative accommodation will be offered.
No-Show: No refund will be issued for no-shows without prior notice or cancellation.

6. Use of the Apartment

Occupancy is limited to the number of guests specified in the booking. Any additional guests must be approved by management and may incur additional charges.
Smoking is prohibited inside the apartments. A cleaning fee will be charged for violations.
Pets are not allowed unless explicitly stated and discussed with the management.

7. Property Condition

Guests are responsible for leaving the apartment in the same condition as upon arrival. Any damages or losses caused by the guest will be deducted from the security deposit, and additional charges may apply if repair or replacement costs exceed the deposit.

8. Maintenance and Repairs

Guest Responsibility: Guests must notify management immediately of any maintenance issues or damages.
Management Access: Management reserves the right to access the apartment for necessary repairs, maintenance, or inspections, with prior notice to the guest unless it is an emergency.

9. Liability

Guest Property: His Royal Glamour Apartments is not liable for the loss or damage of guests' personal property.
Injury: Guests use the facilities at their own risk. Management is not liable for any injuries or accidents unless caused by gross negligence.

10. Termination of Stay

Management may terminate a guest’s stay without notice